Contact Us
Contact Craftello
Have a question about a product, an existing order, shipping, returns, or anything else related to shopping with Craftello? Our customer support team is here to help.
We believe customer service should be straightforward and easy to access. Whether you need information before placing an order or assistance after your purchase has arrived, please feel free to contact us.
Customer Support
Email:
support@craftello.quest
Phone:
+1 (604) 671-0574
Mailing Address:
Craftello
9 Alameda Crt, Kelowna, BC V1V 1C6, Canada
When contacting us about an existing purchase, please include your order number and the email address used to place the order. Providing these details helps us locate your purchase and respond more efficiently.
Order Assistance
Our team can assist with questions regarding:
- Product information
- Order confirmation
- Shipping and tracking
- Delivery concerns
- Returns and refunds
- Damaged or incorrect items
- General store inquiries
If your inquiry concerns a damaged, defective, or incorrect item, please include a clear description of the issue. Photographs may be requested when reasonably necessary to help us assess the problem.
Please do not send a return to our mailing address without contacting us first. Return instructions may vary depending on the product and order.
We appreciate every customer who chooses Craftello and will make reasonable efforts to resolve inquiries as efficiently as possible.