Terms of Service

Last Updated: October 21, 2026

1. Overview

Welcome to Craftello. These Terms of Service govern your access to and use of https://craftello.quest, including our website, online store, product listings, content, features, and related services.

The terms "Craftello," "we," "us," and "our" refer to the operator of the Craftello online store. The terms "you" and "your" refer to any visitor, customer, or other person accessing or using our website.

By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced herein. If you do not agree, please discontinue use of our website.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement under the laws applicable to you to make a purchase or otherwise enter into a contract with us.

If you are using this website on behalf of another person or organization, you represent that you have the authority to act on their behalf.

You agree to use our website only for lawful purposes and not to interfere with its security, operation, or availability.

You must not:

• Use our website for fraudulent, deceptive, or unlawful purposes.

• Attempt to gain unauthorized access to our systems or other users' information.

• Upload or transmit malicious code or harmful content.

• Interfere with website functionality or attempt to circumvent security measures.

• Copy, exploit, or commercially use website content without authorization, except as permitted by law.

We reserve the right to take reasonable action against activity that violates these terms or applicable law.

3. Products and Descriptions

Craftello offers creative DIY toys, nut-and-bolt assembly puzzles, pretend-play tool kits, toy repair tools, engineering-inspired building sets, and related products for children.

We make reasonable efforts to present product descriptions, images, features, and specifications accurately. However, colors and visual details may vary slightly due to screen settings, lighting, photography, or manufacturing variations.

Please read the product description carefully before placing an order. Product dimensions, included components, recommended ages, and other specifications may vary by item.

Our products are toys intended for their stated purposes. Unless explicitly described otherwise, pretend-play tools are not real tools and should not be treated as functional equipment.

We encourage parents and caregivers to review product instructions, age recommendations, and safety warnings and to supervise children as appropriate.

4. Product Availability

Product listings and availability may change without prior notice.

We reserve the right to limit quantities, discontinue products, or correct listing errors where permitted by law.

If we cannot fulfill an order after it has been placed, we will contact you regarding the available options. If payment has been collected for an order that cannot be fulfilled, we will arrange an appropriate refund.

5. Pricing and Payment

Product prices are displayed on our website in the currency shown at checkout.

Prices, promotions, and offers may change without notice, but changes will not retroactively alter an order that has already been accepted, except where correction or adjustment is required by law or agreed with you.

You agree to provide accurate billing, payment, shipping, and contact information when placing an order.

By submitting an order, you authorize the applicable payment provider to process the payment method selected at checkout for the amount displayed.

If a pricing, availability, or listing error is identified, we may contact you to resolve the issue. Where an order must be canceled, any payment collected for that order will be handled in accordance with applicable law.

6. Order Acceptance and Cancellation

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been fully accepted or dispatched.

We reserve the right to review or decline orders in circumstances permitted by law, including suspected fraud, payment authorization issues, inaccurate information, or fulfillment limitations.

If we cannot fulfill an order after payment has been collected, we will notify you and arrange an appropriate refund.

If you need to cancel an order, contact support@craftello.quest as soon as possible. We cannot guarantee cancellation once processing or dispatch has begun.

7. Shipping and Delivery

Craftello offers free worldwide shipping, with an estimated delivery time of 7–10 days.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather, public holidays, and other circumstances beyond our reasonable control.

Please ensure that the shipping address entered at checkout is complete and accurate.

For additional information about shipping, delivery estimates, and international orders, please review our Shipping Policy.

8. Returns and Refunds

Craftello offers free returns and refunds within 30 days, subject to the applicable policy and mandatory legal requirements.

Customers should contact support@craftello.quest before returning an item to receive the appropriate instructions.

Please review our Return & Refund Policy for eligibility, procedures, and refund processing information.

Nothing in these Terms of Service limits any consumer rights that cannot lawfully be excluded or restricted.

9. Intellectual Property

Unless otherwise indicated, the website's original text, graphics, branding, layout, and other content are owned by or licensed to Craftello and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, redistribute, modify, publish, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.

Product names, trademarks, logos, and other third-party materials remain the property of their respective owners.

10. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, including payment processing, analytics, and e-commerce tools.

Third-party services may operate under their own terms and privacy policies. Craftello does not control every aspect of those services and is not responsible for their independent content or practices, except where applicable law provides otherwise.

Your use of a third-party service is subject to the terms applicable to that service.

11. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that certain information may need to be processed to operate the store, fulfill orders, process payments, arrange delivery, respond to customer inquiries, prevent fraud, and meet legal obligations.

Please review our Privacy Policy to understand how personal information is handled and what rights may be available to you.

12. Errors and Changes

From time to time, website content may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct errors and update website content where permitted by law.

Any correction affecting an existing order will be handled in accordance with applicable law and, where appropriate, communicated to the customer.

13. Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from harmful components.

Nothing in these terms excludes statutory guarantees, consumer rights, or warranties that cannot lawfully be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Craftello will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such exclusions are legally permitted.

Nothing in these terms limits liability that cannot legally be limited, including any mandatory consumer remedies or liability arising from rights that cannot be waived under applicable law.

Where a limitation is not permitted in a particular jurisdiction, it will apply only to the extent allowed by law.

15. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes legally recoverable losses to Craftello or third parties.

Nothing in this section creates obligations that cannot lawfully be imposed on a consumer.

16. Governing Law

These Terms of Service are subject to the laws applicable to the operation of our business, without overriding any mandatory consumer protection provisions that apply in your jurisdiction.

Where a dispute arises, the parties will seek to resolve it through reasonable communication where appropriate. Consumers retain any rights to bring claims before a court or authority that has jurisdiction under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by law.

Your continued use of the website after an update takes effect constitutes acceptance of the revised terms to the extent legally applicable.

18. Contact Information

For questions about these Terms of Service, contact:

Craftello
Website: https://craftello.quest
Email: support@craftello.quest
Phone: +1 (604) 671-0574
Address: 9 Alameda Crt, Kelowna, British Columbia V1V 1C6, Canada

Thank you for shopping with Craftello.