Shipping Policy

Last Updated: October 21, 2026

At Craftello, we want ordering creative toys and building sets to be a convenient experience from checkout to delivery. We offer free worldwide shipping and aim to provide clear information about order processing, delivery estimates, and international shipments.

Please review this Shipping Policy before placing an order.

1. Free Worldwide Shipping

Craftello offers free shipping to customers worldwide.

No standard shipping fee is charged for eligible orders at checkout under this policy. If any additional charges may apply to a particular order, they will be disclosed where required and handled in accordance with applicable law.

Our free shipping offer does not automatically cover import duties, customs charges, or taxes imposed by the destination country unless explicitly stated otherwise.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days.

This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier availability, customs clearance, weather, public holidays, and other logistical factors.

Some international destinations may require additional time for transportation or customs processing.

We recommend allowing for potential delays when ordering products for birthdays, holidays, or other time-sensitive occasions.

3. Order Processing

After you place an order, the information submitted at checkout is used to prepare your purchase for fulfillment.

Processing and dispatch times may vary depending on product availability, order volume, verification requirements, and operational circumstances.

The estimated delivery window should not be interpreted as a guaranteed period beginning at the exact moment of checkout.

If an unexpected issue materially affects your order, we will make reasonable efforts to communicate relevant information using the contact details provided at checkout.

4. Shipping Destinations

Craftello offers worldwide shipping, subject to destination availability, carrier service coverage, applicable laws, and restrictions on particular products or shipments.

Some locations may be subject to delivery limitations, customs restrictions, or temporary service disruptions.

If we determine that we cannot ship an order to the address provided, we will contact you to discuss the available options. Where an order cannot be fulfilled and payment has been collected, an appropriate refund will be arranged.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, postal code, country, and any other information required for delivery.

Please review your information carefully before submitting your order.

If you notice an error after placing an order, contact support@craftello.quest as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

Additional costs or delivery complications caused by incorrect or incomplete address information may need to be reviewed on a case-by-case basis, subject to applicable law.

6. Tracking and Delivery Updates

Where tracking information is available, it may be provided through an order notification or shipping confirmation.

Tracking updates depend on the carrier and may not appear immediately after dispatch.

If you have questions about your shipment or have not received an expected update, please contact our support team with your order number.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, value-added tax, sales tax, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout or agreed in writing, these charges are not included in our free shipping offer.

The rules and charges vary by destination. Customers should consult their local customs authority for relevant information before placing an international order.

Customs clearance may also affect delivery times. Craftello cannot guarantee the processing speed of customs authorities.

8. Delayed, Lost, or Missing Packages

Although we work to support a smooth delivery experience, delays may occur because of carrier disruptions, severe weather, customs processing, incorrect address information, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact support@craftello.quest with your order number and shipping details.

We will review the available information and help determine the appropriate next steps.

If a shipment is confirmed lost or otherwise requires a resolution, we will assess the circumstances and provide an appropriate solution in accordance with our policies and applicable law.

9. Incorrect, Damaged, or Incomplete Deliveries

If you receive an incorrect item, a damaged product, or an order with missing components, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where appropriate.

Our team will review the information and explain the available resolution, which may include a replacement, return, or refund depending on the circumstances.

Please retain the product and packaging until you receive instructions from our support team.

10. Changes to Shipping Information

Once an order has been dispatched, we may not be able to change the delivery address, redirect the package, or request a delivery hold.

If you need assistance, contact us promptly. Any change will depend on fulfillment status and carrier capabilities.

11. Delivery Issues and Returns

If you no longer want an item after it arrives, or if it does not meet your expectations, please consult our Return & Refund Policy.

Craftello offers free returns and refunds within 30 days, subject to the applicable policy and legal requirements.

For a damaged, defective, or incorrectly delivered item, contact our team before sending anything back.

12. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

Craftello
Email: support@craftello.quest
Phone: +1 (604) 671-0574
Address: 9 Alameda Crt, Kelowna, British Columbia V1V 1C6, Canada
Website: https://craftello.quest

We appreciate your order and thank you for choosing Craftello.

All shipping terms are subject to applicable consumer protection laws. Where mandatory legal requirements differ from this policy, those requirements will prevail.