Contact information

Contact Information

Welcome to Craftello. We value clear communication and are committed to helping our customers with questions about products, orders, shipping, returns, and the shopping experience.

Business Details

Store Name: Craftello

Website: https://craftello.quest

Business Address:
9 Alameda Crt
Kelowna, British Columbia V1V 1C6
Canada

Email Address: support@craftello.quest

Telephone: +1 (604) 671-0574

Year Established: 2022

Customer Support

For assistance with our creative DIY toys, children's pretend-play tool sets, assembly puzzles, or any other product listed on our website, please contact us using the details above.

You can contact us regarding:

  • Product descriptions, features, and availability.

  • Existing orders and order confirmation questions.

  • Shipping estimates, tracking information, and delivery concerns.

  • Returns, refunds, damaged products, or incorrect deliveries.

  • Website-related questions, feedback, and general inquiries.

Order-Related Inquiries

To help us identify your purchase and respond efficiently, please include your order number, the email address used at checkout, and a brief description of your inquiry.

For damaged, defective, or incorrect items, photographs may help us assess the issue.

For your protection, please do not include passwords, full payment card numbers, or other unnecessary sensitive information in your message.

Customer Support Response

We aim to respond to inquiries as promptly as reasonably possible. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.

If your question relates to a return or refund, please contact us within the applicable 30-day policy period and allow our team to provide the appropriate instructions.

Our Commitment

Craftello is committed to providing clear product information, helpful customer service, free worldwide shipping, and free returns and refunds within 30 days, subject to our published policies and applicable law.

Thank you for choosing Craftello. We appreciate the opportunity to assist you.

Craftello — Little Hands. Big Ideas. Endless Possibilities.